Everything paralegals, case managers, and attorneys want to know before switching from manual record requests.
Instead of routing a paper request through a provider's records department, RecordsFlow connects directly to the provider's system through national interoperability networks. That means no fax queue, no mailed authorization forms, and no waiting for someone to manually process your request.
Firms use RecordsFlow for personal injury, medical malpractice, workers' compensation, and any matter where medical records are central to building or defending a case.
No. You submit the same patient, provider, and matter details you already collect — RecordsFlow replaces the manual retrieval step, not your intake process.
On average, firms see a 8000x improvement in turnaround time. Manual requests typically take 30+ days; RecordsFlow retrieves records in real time or near real time when the provider is in-network.
RecordsFlow is already connected to 21,000+ organizations and 81,000+ clinical endpoints nationwide. If a provider isn't yet connected, the network is growing at a rapid pace. Check back soon!
Yes. Every request shows real-time status — submitted, matched to a provider, retrieved, or delivered — so your team never has to call and ask.
Yes. RecordsFlow is built around HIPAA-compliant authorization capture and provider chain-of-custody requirements, so records retrieved through the platform are handled the same way a compliant manual request would be — just faster.
Records are retrieved directly from the provider's system with the same authorization and documentation standards used in traditional requests, so they're handled appropriately for use in discovery. Your firm should still confirm any matter-specific certification or authentication requirements with the court or opposing counsel.
Authorization is captured digitally as part of the intake step and stored with the request, maintaining the same documentation trail your firm relies on today.
Yes. Requests can be tagged to a matter and shared across your team, so everyone working a case can see status without duplicating requests.
Delivered records are organized by request and matter, ready to export into whatever document or matter management system your firm already uses.
Request a demo and our team will walk through a live request on a sample matter, then help scope a plan based on your firm's typical request volume.
Talk to our team about your firm's specific caseload and workflow.
