Sign-in codes sent by text message — what we send, how often, and how to stop them.
These terms cover the text messages RecordsFlow sends you. They are separate from the RecordsFlow Privacy and Security Notice, which explains what health information we collect, how we use it, and your rights over it.
If we change these terms, we will tell you before the change takes effect.
RecordsFlow sends one-time sign-in codes by text message to people who have created a RecordsFlow account. These are account security messages. RecordsFlow does not send marketing or promotional text messages.
The messages contain a sign-in code and nothing else — never your records, and never any health information.
During sign-in setup you enter your mobile number and check a box agreeing to receive sign-in codes at that number. This is separate from your acceptance of the RecordsFlow terms of service.
You get one message each time you sign in, and each time you take an action that needs a code. How often that happens depends on how often you use your account.
Message and data rates may apply. RecordsFlow does not charge you for these messages; your mobile carrier's standard rates apply.
Carriers are not liable for delayed or undelivered messages.
Reply HELP to any message, email support@recordsflow.com, or call 503-400-6877.
We will never ask you for a sign-in code. If someone asks you for one — including someone who says they are from RecordsFlow or from your attorney's office — do not give it to them.
Reply STOP to any message and we will stop sending sign-in codes to that number.
Please read this before you do. A sign-in code is one of the two things needed to reach your account, so stopping these messages signs you out, and you will not be able to sign in again until codes are restored. Your records are not deleted, and your rights to get a copy of them, export them, or ask us to delete them do not change.
To start again, reply START from the same phone. We cannot restore it from our side, because your carrier blocks our messages to you until you do. If you are stuck, email security@recordsflow.com, call 503-400-6877, or ask the law office that invited you.
Email security@recordsflow.com or call 503-400-6877. You can also reach us at recordsflow.com/contact.